Terms of service

These terms cover the use of this website and the purchase of the software sold through it. They are written to be read rather than to satisfy a checklist. If anything here is unclear, ask us before you subscribe and we will answer in plain language.

Who you are buying from

The company operating this website is the seller. Its registered name, number and address are available on request and are shown on every invoice.

What we sell

BasilBase sells its own software: desktop applications, mobile applications and a WordPress plugin. Each is sold as a monthly subscription at the price shown on its own page, and the product catalogue is the whole of what this site sells.

Using this website

You are welcome to read, quote and share anything published here with attribution. You may not copy the site wholesale, scrape it to train a commercial model, or present our writing as your own. The design, code and text of this site remain ours.

What you are buying

Each product is licensed to you, not sold outright. Unless the product page says otherwise, a subscription covers one person or one website, and includes the software, every update we release while the subscription is active, and email support from the people who wrote it.

You may use the software for commercial purposes, including work you are paid for. You may not resell it, redistribute it, publish its source, or share your licence with anyone outside your own organisation.

Prices and what you pay

Prices are shown in US dollars. The total you pay, including anything the payment provider adds at checkout, is shown to you before you confirm the purchase. The price on a product page is the full recurring price we charge — there is no setup fee, no minimum term and no separate charge for updates or support.

If we ever change the price of a product, the change applies to new subscriptions immediately and to an existing subscription only after we have told the subscriber by email, in advance, with enough notice to cancel first.

Payment and invoices

Payment is handled by our payment provider acting as merchant of record. That means our payment provider is the seller of record for the transaction, is the name that appears on your card statement, and issues your invoice. Anything the transaction requires beyond our price is determined and applied by them at checkout, and shown to you before you confirm. Your card details are entered on their systems and are never seen or stored by us. Their own terms and privacy policy apply to the payment and are linked from the checkout page.

Subscriptions are billed monthly in advance, on the same date each month, until cancelled.

Delivery

Everything is delivered electronically and nothing is shipped physically. Immediately after payment you receive an email containing the download link and, where the product uses one, your licence details. If it has not reached you within two business days, email us and we will resend it.

Cancelling

You can cancel at any time from the customer portal linked in your purchase email, or by emailing us — we will do it for you the same working day. Cancelling stops the next renewal and nothing else: you keep access for the period you have already paid for, and anything the software produced on your own machine remains yours. There is no minimum term, no cancellation fee and no retention process to argue your way through.

Refunds

If a product does not do what its page says it does, tell us within 14 days of the payment and we will refund it in full, to the original payment method. We will normally ask what went wrong first, because it is often something we can fix within a day — but the refund does not depend on your answer.

Renewal payments after that first period are not refunded where the product works as described and you simply stopped using it; cancel before the renewal date instead. We also cannot refund a purchase where the licence has been shared or resold in breach of these terms.

Nothing in this section limits any statutory right of withdrawal or refund you have as a consumer under the law of your own country.

Faults

If a product stops working because of a defect on our side, we will fix it or refund the current period, whichever you prefer. Problems caused by a change on your own system — an operating system upgrade, a removed dependency, a platform we clearly listed as unsupported — are not defects, although we will still try to help you get running again.

Support

Email support is included for as long as a subscription is active, and is answered by a person within one business day, Monday to Friday. Support is provided in English. We do not offer a guaranteed response time beyond that, and we do not provide phone or on-site support.

Your data

Our applications run on your own computer or device and store what they produce there. We do not receive your files, your portfolio, your positions or your usage. What we hold is the information you gave us in order to buy: your email address and your billing record. The privacy policy sets that out in detail.

If a product is discontinued

If we stop maintaining a product we will say so on its page and stop charging for it. Existing subscribers are told by email before the next renewal, and the subscription is cancelled rather than left running. The software you have already downloaded keeps working; we simply stop shipping updates for it.

Limitation of liability

The software is provided as described on its product page. Except in cases of wilful misconduct or gross negligence, our total liability in connection with a product is limited to the amount you paid us for it in the twelve months before the claim.

Several of our products display financial information. They are calculation and visualisation tools: nothing they show is investment advice, a recommendation, or a promise about future returns, and decisions you make using them are your own. Market data is supplied by third parties and may be delayed, incomplete or wrong.

We are not liable for indirect or consequential losses such as lost profit, lost trading opportunity or lost data — including data lost because no backup existed on your side.

Governing law

These terms are governed by the law of the country in which the seller is established, and its courts have jurisdiction. This does not affect statutory rights that apply to you under the law of your own country of residence, including any consumer rights you cannot contract out of.

Contact

Questions about these terms can be sent to the support address shown on the contact page and in the footer of every page. A person will answer.